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1. Principles of Management
   • Introduction
   • Importance of Management
   • 14 Principles of Management
   • Functions of Management
     • Planning
     • Organizing
     • Staffing
     • Leading
     • Controlling
     • Maintaining

2. Financial Management
   • Introduction and Definition
   • Importance and Functions
     • Income Statement
     • Profit and Loss Analysis
     • Balance Sheet
     • Inventory System (Excel Program)
     • Cash Flows

3. Office Management and Secretarial Skills

 3.1 Introduction

3.2 Definition and Functions

3.3 Management Skills

3.4 Secretarial Skills

3.4.1 Secretary defined

3.4.2 Personal Qualities of Secretary/Office Professional

3.4.3 Roles of Secretary in Organization

3.4.4 Working with the Boss

3.5 Secretarial Functions

3.6 Office Manners and Etiquette

4.   Office Professional in Organization

4.1 Organization Defined

4.2 Organizational Chart

4.3 Roles of Secretary in Organization

4.4 Telephonic Skills, Techniques and Etiquettes

5. Customer Services

5.1 Introduction to Customer Service

5.2 Kinds of Customers

5.2 Aspects of Effective Customer Service

5.3 Elements of Customer Service

5.4 Steps to Quality customer service

5.5 Projecting the Right Attitude towards customers

5.6 Dealing with customers

5.7 Types of Difficult Customers

5.8 Proper approaches to Difficult Customers

5.9 Steps in Handling Customer Complaints

5.10 Handling Customer complaints over the Phone

5.11 Dimensions of Customer Service over the Phone

5.12 Detailed Tips in Dealing with Customer Complaints

6. Time Management

6.1 Introduction to Time Management

6.2 Importance or benefits of Time Management

6.3 Obstacles to Effective Time management

6.4 How to overcome the Obstacles

6.5 Ways to manage time

6.6 Ways to plan your time

6.7 Prioritizing time

6.8 Importance vs. Urgency in Planning

6.9 Diary System

6.10 Time Stealers

6.11 Combating Procrastination

6.12 Time Management Tools

6.13 Time Management Plan

7. Business Correspondence

7.1 Correspondences

7.2 Types of Correspondence

7.3 Commonly prepared correspondences

7.4 Components of Business letters

7.5 Business Letters Formats and Layouts

7.6 Key Aspects in Letter Writing

7.7 Good Opening and Closing Lines in Business Letters

7.8 Word Choice in Business Letters

7.9 Tips in Preparing Correspondences

7.10 Business Letters Transitions

7.11 Classifications of Transitions

7.12 Subject-Verb Agreement

8. Meeting Arrangement

8.1 Meeting Define

8.2 Types of Meeting

8.3 Resources needed in arranging a Meeting

8.4 Steps in Meeting Arrangement

8.5 Notice of the Meeting

8.6 Agenda of the Meeting

8.7 Minutes of the Meeting

8.8 Roles of Secretary in the meeting

9. Travel Arrangement

9.1 Introduction to Travel Arrangements

9.2 Roles and Responsibilities of Secretary

9.3 Factors to Consider in Travel Arrangements

9.4 Resources to Prepare in Travel Arrangement

9.5 Checklist in Travel Arrangement

9.6 Online Booking

10. Communication

10.1 Definition and Description of Communication

10.2 Importance of Positive Communication Skills

10.2.1 Communication Process

10.2.2 Communication Barriers

10.2.3 Ways to overcome Barriers

10.3 Internal Communication

10.4 Communication with immediate superior

10.4.1 Accepting feedback

10.4.2 Explaining problem with supervisor

10.5 Communication with Co worker

10.6 Listening Ability

10.6.1 Good Listener

10.6.2 Poor Listener

10.7 Tips in Professional way of dealing with the boss and colleagues

10.8 APTIS Test Review

11. Records Management and Filing System

11.1 Effective Records Management Techniques

11.2 Mastering Filing System

11.3 Filing Organization Tips for Fast Office Filing

11.4 Management Basics for Electronic Files

12. Microsoft Outlook

12.1 Configuring Microsoft Outlook

12.2 Microsoft Outlook vs. Outlook Express

12.3 Setting up an Email Accounts

12.4 Managing Mails, Contacts, Schedules,

12.5 Utilizing the different features and options in Microsoft Outlook

13. English Enhancement

13.1 Subject Verb Agreement

13.2 Punctuation Rules

13. 3. Component Techniques

13.3.1 Reading

13.3.2 Writing

13.3.3 Listening

13.3.4 Speaking

14. Final Requirement

                    – Business Proposal Presentation and defense